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Privacy Policy
Last updated: April 14, 2026
FutureZMinds ("we," "our," or "us") operates the FutureZMinds platform, including the website futurezminds.in and associated WhatsApp-based services. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information that you provide directly and information generated through your use of our services:
- Account Information: Business name, email address, phone number, and login credentials when you register as a tenant.
- Patient/Customer Data: Names, phone numbers, and appointment details of end-users who interact with your WhatsApp business number.
- WhatsApp Messages: Message content exchanged between your business and your customers through our platform.
- Usage Data: Log data, IP addresses, browser type, and interaction patterns with our dashboard.
2. How We Use Your Information
- To provide and maintain our WhatsApp automation services
- To send appointment reminders and notifications on your behalf
- To process and manage bookings
- To improve our platform and user experience
- To communicate with you about your account or service updates
- To comply with legal obligations
3. Data Sharing
We do not sell your data. We share information only in these cases:
- WhatsApp/Meta: Messages are sent through the WhatsApp Business Cloud API operated by Meta Platforms, Inc. Meta's privacy policy applies to message delivery.
- Service Providers: We use cloud infrastructure providers (AWS) to host our services. Data is stored securely on servers within India or approved regions.
- Legal Requirements: If required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) for all data
- Encrypted database connections
- Access controls and authentication for all dashboard users
- Regular security reviews
5. Data Retention
- Account data is retained as long as your account is active.
- Chat messages are retained for up to 6 months for active tenants.
- Audit logs are retained for 90 days.
- You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a standard format
- Withdraw consent for data processing
7. Cookies
Our website uses minimal cookies for authentication and session management. We do not use tracking cookies or third-party analytics.
8. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: contact@futurezminds.in
Website: futurezminds.in